REFUND POLICY

LIFETIME WARRANTY – BUY WITH CONFIDENCE

We stand behind the quality of every Rovelta travel bag. If your bag ever arrives damaged or develops a defect, we’ll send you a brand-new replacement under our lifetime warranty — no questions asked. Simply email us at support@rovelta.com with your order number and a short video of the issue.

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30-DAY MONEY-BACK GUARANTEE

If you’re not fully satisfied with your Rovelta bag, you can request a refund within 30 days of delivery. To qualify:

• The item must be unused, in its original condition, and returned with all packaging and tags intact.

• Proof of purchase is required.

Once your return is approved and received, we’ll process your refund to your original payment method. Please note that shipping costs are non-refundable.

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ORDER CANCELLATION

If you need to cancel your order, please email us as soon as possible at support@rovelta.com. We’ll do our best to help, but please note that orders are processed quickly, and cancellations may not be possible once your order has entered fulfillment.

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RETURNS & EXCHANGES

We accept returns or exchanges for eligible items.

If you have any concerns, our team is happy to guide you through the process and ensure you get the best experience possible.

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EU CUSTOMERS – 14 DAY COOLING-OFF PERIOD

If you’re based in the European Union, you have the right to cancel or return your order within 14 days for any reason. To qualify, items must be unused, in original condition with tags and packaging, and accompanied by your receipt or proof of purchase.

For all refund or exchange requests, contact us at support@rovelta.com and we’ll be happy to assist.

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⚠️ Please keep in mind: items purchased on sale are not eligible for refunds, returns, or exchanges.